The Wyoming 62A District Court received high satisfaction marks from the community in a survey administered by the Michigan Supreme Court and the State Court Administrative Office.
Every year, an annual satisfaction survey is given to courts throughout the state that asks court users questions about their levels of satisfaction. These surveys allow courts to see how their services are received and allow them to identify strengths, areas of improvement, and provide positive feedback to employees.
“Public input is vitally important because court users can help us make critical management decisions to improve the efficiency of court operations,” said District Court Administrator Chris Kittmann. “Public satisfaction is a critical measure of the success of court operations. Our court employees continuously strive to provide respectful and courteous service to the public.”
Across the board, 62A District Court in Wyoming received positive feedback from their court users. Not only were court users pleased with the accessible, timely, and fair service they received, but 67 percent said they received a favorable outcome in their case!
Here are some other numbers from the survey:
• 96 percent of court users said they were treated with courtesy and respect by court staff.
• 90 percent of court users said the judge or magistrate treated everyone with courtesy and respect.
• 94 percent of court users were able to get their business done in a reasonable amount of time.
The public satisfaction survey is part of a statewide initiative of the Michigan Supreme Court and the State Court Administrative Office to measure and report on court performance. The survey was developed with input from both judges and court administrators statewide.