The recognition includes the following honors:
- One of America’s 100 Best Hospitals for Patient Experience as judged by scores derived by the Centers for Medicare and Medicaid Services, or CMS, in the Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS, database on questions of patient’s willingness to recommend, doctor and nurse communications, staff help, pain management, cleanliness and explanation of medications.
- One of America’s Best Hospitals for Emergency Care as judged by Emergency Department, or ED, performance measures reported by CMS for average time before outpatients with chest pain or possible heart attack receive an ECG, average time spent in the ED before being admitted, average time in the ED before being seen by a healthcare professional, percentage of patients who came to the ED with stroke symptoms who received brain scan results within 45 minutes of arrival and more.
- One of America’s Best Hospitals for Obstetrics as judged by data reported in HCAHPS surveys and additional consideration for ranking above the national average for patient safety, low rates of early elective deliveries and more.
- One of America’s Best Hospitals for Orthopedics as judged by services offered, results from HCAHPS surveys for patient recommendations and post-operative recovery instructions and rates of surgical complications and infections.
Women’s Choice Awards are unique in that they focus on evidence-based measures of issues that matter most to women. Scores are generated using data hospitals participating with CMS report through their HCAHPS surveys.
“Women are the Chief Medical Officer for the household, making upwards of 90 percent of all healthcare decisions. Considering she bears the responsibility of making these incredibly important decisions, the Women’s Choice Award offers a trusted solution by identifying the hospitals that have proven superior patient experience. Finally, a source that shares her values and priorities is available,” said Delia Passi, CEO and founder of the Women’s Choice Award.
The list of award winners, including Metro Health Hospital, represents hospitals that create an extraordinary patient experience for women and their families by providing exceptional care.
“We are pleased to be rated among the nation’s top performing hospitals in these four important categories,” said Mike Faas, president and CEO of Metro Health. “We want to create an environment where every member of the family is welcome and can receive the highest quality care and experience. Knowing that family decision makers recognize our efforts helps us know we are meeting the needs of our community.”
For more information on the 2016 America’s Best Hospitals and the Women’s Choice Awards, please visit http://www.womenschoiceaward.com/awarded/healthcare/