Employment Expertise: Ace the phone interview!


By West Michigan Works!


Employers offer short phone interviews now more than ever before. These interviews help hiring managers decide which candidates to invite to a longer, in-person interview.


More than half of what a person says is communicated through body language and non-verbal cues. During a phone interview, the hiring manager can only hear your words. So, extra prep is required.


Here are some ways to help make sure you’re offered a second interview:


Pick the right place
Find a quiet room for your interview. Arrange for a babysitter. Put your dog where you can’t hear the bark.


Put your questions on a table and have a pen ready to take notes. Use these notes to help personalize your thank you note, or to write down questions to ask at the end of the interview.


Don’t forget to charge your cell phone the night before. And make sure the room gets good service. Keep your phone connected to your phone charger, if needed.


Your introduction is important
Answer their call professionally and identify yourself: “Hi, this is _________.”


Even though the interviewer can’t see you, a smile will change the tone of your voice. It adds energy to your words and helps you sound friendly.


Keep answers short and direct
Answer questions in three sentences or less. Short answers don’t allow the employer to get distracted on the phone and hear what you’re saying.


Don’t forget to thank them after the interview is over, and send a note in the mail.


Employment Expertise is provided by West Michigan Works! Learn more about how they can help: visit westmiworks.org or your local Service Center.