Secretary of State Ruth Johnson announced today that customers can schedule appointments and get in line from a home computer, with a phone call or text message at the following offices:
- Northeast Kent County PLUS, 3742 Plainfield Ave. NE in Grand Rapids
- Southwest Kent County PLUS, 1056 Rogers Plaza SW in Wyoming
The offices are the latest in the state to offer the innovative customer-service technology called MI-TIME Line. By September’s end, 18 of the busiest Secretary of State offices will offer the service.
When you check in with MI-TIME Line, you’ll get calls or texts updating you on when your turn is coming up — meaning you don’t have to wait in the office.
“MI-TIME Line has revolutionized the waiting experience for Secretary of State customers,” Johnson said. “Get in line online and then do what you want to do. We’ll contact you when it’s almost your turn at the counter.”
To get in line at the Plainfield office from anywhere, customers may call 616-710-3315 or text “plainfield” to 571-414-0207.
To get in line at the Wyoming office from anywhere, customers may call 616-420-8608 or text “wyoming” to 567-455-7660.
The service has been offered since 2014 in the Grand Rapids Area SUPER!Center at 3601 28th St. SE. For that location, call 616-988-3421 or text “grandrapidssos” to 616-710-3915.