Comcast Assistance for Tornado-Impacted Wyoming Residents

by the City of Wyoming


Wyoming residents who were impacted by Sunday’s tornado may have questions about their cable service and equipment. Comcast has encouraged Wyoming customers who need additional assistance with their accounts to contact Kyle Mazurek, manager of external affairs for Comcast Heartland Region at (734) 254-1557. (Please note Kyle may only assist with storm-related issues.


Comcast has also provided the following tips for storm-impacted residents:


For customers whose equipment has been lost or damaged due to the storms:


Comcast recommends filing a claim with your homeowners or renters insurance, as it is often covered. For our customers, if the equipment is not covered under insurance we will work with them on a case-by-case basis to alleviate costs.


For customers whose homes have been damaged due to the storms and service needs change:


Contact your TV, Internet and phone providers regarding your options to transfer or place a hold on your services.


For customers without service due to the storms:


Check with your TV, Internet and phone providers on the status of service being restored. Depending on your provider, you can usually get this information when you call in or sign into your account online. Comcast customers can also stay up-to-date on service outages in their area via the XFINITY Connect app on their mobile devices. Once power is fully restored, we will have a better understanding of the extent of any remaining damage and where repairs need to be made.